[Owasp-board] Communication Methods with Operations Team & Board

Jim Manico jim.manico at owasp.org
Sat Nov 3 12:27:01 UTC 2012

I reserve the right to email staff members directly if I am helping them
get work or critical tasks done. :) But otherwise I think this is a great

I feel it's critical that we stop the flood of directly "tasking" our full
time staff "asynchronously" and use a more formal protocol. (I'm very proud
of that geek analogy, thank you very much ;)

I'm in.

Jim Manico
(808) 652-3805

On Nov 3, 2012, at 2:49 AM, Seba <seba at owasp.org> wrote:

I'd prefer to use Google Docs, it allows fo easier (multi-user) editing &


On Thu, Nov 1, 2012 at 10:54 PM, Michael Coates <michael.coates at owasp.org>wrote:

> Board,
> One thing we've struggled with over the past several months is an
> effective feedback channel for near-real time issues with the operations
> team.
> Current Process
> - Monthly board meetings
> - Impromptu emails to solicit feedback or opinions
> Problems:
> - Board meetings are monthly and packed already
> - Some topics just need general feedback, not formal time at a board
> meeting
> - We all get lots of owasp mail and informal emails for feedback often get
> buried
> I chatted with Kate, Sarah and Seba and we have the following proposal.
> Sure, it seems a little formal, but the informal email approach is not
> working.
> Proposal:
> * Operations team sends an email to the board each week (Thursday
> afternoon) with a link to a wiki page.
> * The wiki page contains items they'd like us to review. This could be
> asking for our feedback on ideas, exploring new issues, whatever they want
> to add
> * Each board member is required to review this page and provide one of the
> following by Monday.
> 1) Actual feedback
> 2) Acknowledgement they've read the doc by adding their name and stating
> "no feedback" (note: this implies agreement with anything stated on the doc)
> 3) Ignoring the email or not performing step 2 is not a valid option
> We're going to give this a try starting Thursday November 8th.
> Lastly, we should also use this as a bidirectional communication point.
> Sure, we love the idea of just calling up the operations staff or sending
> emails at all hours of the day. But, the reality is they don't have extra
> time. So unless our ad-hoc request can upstage our quarterly goals, we
> should think hard about interrupting their day.  This proposed
> communication method allows them to capture the request and prioritize it
> appropriately (also, everyone can see it)
> Let's give this a shot and evaluate it's effectiveness.  I've laid out the
> problem statement and goals above, so if this isn't the right solution then
> please consider the overall objectives as we look at other options.
> -Michael
> --
> Michael Coates | OWASP | @_mwc
> michael-coates.blogspot.com
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