[Owasp-board] Communication Methods with Operations Team & Board

Michael Coates michael.coates at owasp.org
Thu Nov 1 21:54:01 UTC 2012


Board,

One thing we've struggled with over the past several months is an effective
feedback channel for near-real time issues with the operations team.

Current Process
- Monthly board meetings
- Impromptu emails to solicit feedback or opinions

Problems:
- Board meetings are monthly and packed already
- Some topics just need general feedback, not formal time at a board meeting
- We all get lots of owasp mail and informal emails for feedback often get
buried


I chatted with Kate, Sarah and Seba and we have the following proposal.
Sure, it seems a little formal, but the informal email approach is not
working.

Proposal:
* Operations team sends an email to the board each week (Thursday
afternoon) with a link to a wiki page.
* The wiki page contains items they'd like us to review. This could be
asking for our feedback on ideas, exploring new issues, whatever they want
to add
* Each board member is required to review this page and provide one of the
following by Monday.
1) Actual feedback
2) Acknowledgement they've read the doc by adding their name and stating
"no feedback" (note: this implies agreement with anything stated on the doc)
3) Ignoring the email or not performing step 2 is not a valid option

We're going to give this a try starting Thursday November 8th.

Lastly, we should also use this as a bidirectional communication point.
Sure, we love the idea of just calling up the operations staff or sending
emails at all hours of the day. But, the reality is they don't have extra
time. So unless our ad-hoc request can upstage our quarterly goals, we
should think hard about interrupting their day.  This proposed
communication method allows them to capture the request and prioritize it
appropriately (also, everyone can see it)

Let's give this a shot and evaluate it's effectiveness.  I've laid out the
problem statement and goals above, so if this isn't the right solution then
please consider the overall objectives as we look at other options.


-Michael



--
Michael Coates | OWASP | @_mwc
michael-coates.blogspot.com
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